Legal & Policies
Clear Service Policies for a Better Detailing Experience
Our policies are designed to set clear expectations before your appointment, protect your vehicle, and help every service run smoothly from booking to completion.
By using this website, requesting service, or booking an appointment, you agree to the terms, conditions, and service policies outlined below.
Last updated: May 2026 • Westchester County mobile detailing
Good service starts with clear expectations.
Why These Policies Exist
Detailing is a condition-based service. Every vehicle has a different history, level of contamination, amount of wear, and service need. These policies help explain how appointments, pricing, vehicle condition, payments, cancellations, and service expectations are handled.
The goal is not to make the process complicated. The goal is to make sure both the customer and the business have a clear understanding of what is being performed, what results are realistic, and what responsibilities apply before, during, and after the appointment.
If you have questions about any policy listed on this page, please contact us before booking so we can clarify anything related to your vehicle, service, or appointment.
Terms & Conditions
Service Agreement
By booking a service, the customer agrees that all information provided about the vehicle, service location, requested work, and vehicle condition is accurate to the best of their knowledge.
Service Scope
Service descriptions are intended to explain the general process, expected focus, and typical inclusions of each detail. Actual service recommendations may vary based on the vehicle’s size, condition, contamination level, and material sensitivity.
Additional labor may be required for excessive pet hair, staining, odor, mold, biohazards, overspray, sap, tar, oxidation, heavy brake dust, severe neglect, or other conditions outside normal service expectations.
Pricing Adjustments
Website pricing is based on average vehicle condition and size. Final pricing may vary if the vehicle requires additional time, specialty products, advanced correction, or extra cleaning beyond the selected service.
Any major pricing adjustment will be discussed before additional work begins.
Mobile service requires safe access and realistic working conditions.
Mobile Service Requirements
Because our services are performed at your location, the appointment area must be safe, accessible, and suitable for the work being completed.
Vehicle Access
The customer is responsible for making sure the vehicle is available at the scheduled appointment time and that there is enough space to safely perform the service.
Safe Working Area
The service location must allow for legal parking, safe movement around the vehicle, and reasonable working conditions for mobile detailing equipment.
Weather Conditions
Appointments may need to be rescheduled due to heavy rain, severe weather, extreme temperatures, unsafe conditions, or environmental limitations that affect service quality.
Appointments & Payment
Deposits, Payments & Cancellations
Scheduling policies help protect appointment availability, travel time, and service preparation.
Deposits
Certain services may require a deposit at the time of booking. Deposits help reserve your appointment and may be applied toward the final service total.
Deposit terms may vary depending on the service type, appointment size, location, and schedule demand.
Payment
Payment is due upon completion of service unless otherwise agreed in writing. Accepted payment methods may include credit card, debit card, cash, digital payment platforms, or approved invoicing.
Failure to pay for completed work may result in refusal of future services and additional collection efforts.
Cancellations
We understand that schedules change. Customers are asked to provide as much notice as possible when canceling or rescheduling an appointment.
Repeated last-minute cancellations, no-shows, or failure to provide vehicle access may result in deposit forfeiture, cancellation fees, or refusal of future bookings.
Rescheduling
Appointments may be rescheduled due to weather, unsafe work conditions, restricted access, scheduling conflicts, or service limitations discovered before work begins.
We will make reasonable efforts to communicate scheduling changes as clearly as possible.
The condition of the vehicle directly affects the service process and final result.
Vehicle Condition & Result Expectations
Customers are responsible for disclosing any known issues that may affect the detailing process, including paint damage, repainted panels, loose trim, electrical issues, worn upholstery, mold, bodily fluids, biohazards, aftermarket modifications, leaks, or mechanical concerns.
Auto detailing can significantly improve cleanliness, appearance, gloss, odor, and surface condition, but no service can guarantee perfection or permanent restoration.
Some stains, scratches, odors, etching, oxidation, fading, water spots, dye transfer, and material damage may be permanent or only partially correctable. Services such as stain removal, odor removal, paint correction, trim restoration, and protection application are improvement-based services, not guarantees of complete restoration.
Results depend on the vehicle’s age, materials, prior maintenance, environmental exposure, existing damage, and overall condition before service.
Vehicle Protection
Pre-Existing Damage & Personal Belongings
We take reasonable care while working on every vehicle, but certain conditions must be understood before service begins.
Pre-Existing Damage
We are not responsible for pre-existing damage, including rock chips, clear coat failure, oxidation, cracked plastics, loose trim, worn leather, weak stitching, damaged buttons, electrical issues, mechanical issues, or compromised surfaces.
Visible concerns may be documented before service when appropriate.
Personal Items
Customers should remove valuables and personal belongings before the appointment.
While reasonable care is taken, we are not responsible for lost, damaged, discarded, or misplaced personal items left inside the vehicle.
Protection products require proper maintenance after installation.
Protection Products, Coatings & Maintenance
Sealants, fabric protection, windshield coatings, trim protection, and ceramic coatings are designed to improve durability, maintenance ease, and resistance to environmental exposure.
Product longevity is never guaranteed because real-world durability depends on washing habits, vehicle usage, storage conditions, weather exposure, road salt, chemicals, maintenance frequency, and overall care.
Failure to properly maintain protected surfaces may reduce performance, hydrophobic behavior, gloss, stain resistance, and durability.
Any quoted durability estimate should be understood as an approximate performance range, not an absolute guarantee.
Customer Satisfaction
Concerns, Refunds & Service Review
We want every customer to feel confident in the service they receive. If something does not look right, communication is important.
Satisfaction Concerns
If there is a concern regarding completed work, customers should contact us within 24 hours of service completion so the issue can be reviewed fairly.
Concerns reported after additional driving, weather exposure, spills, use, or third-party cleaning may be more difficult to evaluate.
Refund Policy
Because detailing is labor-based and time-intensive, refunds are generally not provided after services are completed.
Legitimate service concerns will be reviewed reasonably and may be addressed through correction, follow-up, or another appropriate resolution at our discretion.
We reserve the right to protect our team, our schedule, and the quality of the work.
Right to Refuse or Discontinue Service
Service may be refused, paused, rescheduled, or discontinued when conditions prevent safe, reasonable, or professional completion of the work.
Unsafe Conditions
This may include unsafe parking, severe weather, restricted access, aggressive animals, hazardous surroundings, or any condition that creates risk during service.
Biohazards or Severe Neglect
Vehicles containing mold, bodily fluids, pests, needles, excessive waste, or other hazardous contamination may require special handling or may be refused.
Unrealistic Expectations
Service may be refused if expectations are not realistic for the vehicle condition, selected service, available time, or safe detailing process.
Privacy Policy
How Customer Information Is Used
Customer information is used only for service-related communication, scheduling, invoicing, customer support, and website functionality.
Information We May Collect
Information may include your name, phone number, email address, vehicle details, service address, booking information, payment details, and messages submitted through our website or booking system.
How Information Is Used
Customer information may be used to schedule appointments, communicate about services, send invoices, process payments, provide support, and improve the customer experience.
Information Sharing
Customer information is not sold. Information may be shared only with trusted third-party platforms necessary for scheduling, payment processing, website hosting, analytics, or customer communication.
Cookies & Analytics
This website may use cookies, analytics tools, or tracking technologies to help understand website performance and improve user experience. Users may disable cookies through their browser settings.
Website content, photos, service descriptions, and branding are protected.
Website Use Policy
All website content, including text, service descriptions, branding, graphics, layout, and photographs, belongs to the business unless otherwise stated.
Content may not be copied, reproduced, modified, redistributed, or used for commercial purposes without written permission.
Unauthorized use of this website, its content, or its branding may result in further action.
Questions Before Booking?
If you are unsure which service is right for your vehicle or have a question about these policies, contact us before scheduling.